Billing and Resources

I got a statement in the mail. What should I do? 

Please see How to Read your Statement and review your insurance coverage. If you have further questions please reach our billing department at 703-383-1616 opt 2.

Is my insurance in the network? 

These are the insurances we take but please give our office a call and check with your insurer

How do I know my copay, deductible and out of pocket visit limit and referral requirements?

Check you insurance benefits with you insurer for physical therapy

What is a deductible, copay, coinsurance, out of pocket?

Deductible -  A deductible is like a threshold amount of money you need to pay out of your own pocket before your insurance starts to help cover the costs. Sort of like an entry fee.

For example: if your deductible is $500, you have to pay $500 for your medical expenses before your insurance kicks in to help pay the rest. Once you’ve paid that $500, your insurance will start sharing the cost of your treatments or services.

Out of pocket - Out-of-pocket expenses are the costs you have to pay yourself when you use your insurance. These include things like deductibles, copayments, and coinsurance.

Coinsurance - Coinsurance is like sharing the cost of your medical bills with your insurance company. After you've paid your deductible (the amount you pay first), coinsurance is the percentage of the bill that you and your insurance company each pay.

For example:if  your coinsurance is 20%, it means you pay 20% of the cost of a medical service, and your insurance pays the remaining 80%. So, if you have a $100 medical bill, you would pay $20, and your insurance would pay $80.

Copay - A copay (or copayment) is a fixed amount of money you pay each time you receive a specific type of medical service. It’s like a small fee you pay upfront when you attend your appointment. 

For example: if your copay for a doctor's visit is $25, you pay $25 at the time of the visit, and your insurance typically covers the rest of the cost.

I have a billing related question.

Please reach out to the billing department via phone, email or client portal. If payment only, reach out to our receptionists  or pay online or via mail.

How do I pay my bill?

Use our Therabill patient portal 

In person, via mail or phone 

We accept visa and mastercard, HSA/HRA cards, checks and cash 

What if I want to self pay?

We accept self pay. Give us a call and ask about our rate

How do I set up a payment plan? 

Please reach out to the billing department via, phone email or patient portal 

What is your cancellation policy? 

We understand that unforeseen circumstances may arise, making it necessary to cancel or reschedule your appointment. To provide the best service to all our patients, we have established the following cancellation policy:

1. Notice Requirement: Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another patient in need.
2. How to Cancel:
• During Office Hours: Call our office directly at 703-383-1616.
• Outside Office Hours: If you need to cancel or reschedule when our office is closed, please leave a detailed voicemail message including your name, appointment date and time, and the reason for cancellation.

3. Late Cancellations and No-Shows:
• If you cancel with less than 24 hours’ notice or fail to show up for your appointment, a cancellation fee of $90 may be applied.
• This fee is necessary to compensate for the time reserved for you that could have been allocated to another patient.

4. Exceptions: We understand that emergencies and unexpected situations occur. Please communicate any extenuating circumstances, and we will do our best to accommodate you.

Thank you for your understanding and cooperation in helping us provide the best possible care for all our patients.

If you have any questions or need further assistance, please do not hesitate to contact our office.

Resources

• Sportsmetrics www.sportsmetrics.org
• APTA  www.apta.org
• The American Orthopaedic Society for Sports Medicine http://www.sportsmed.org/
• American Academy of Sports Medicine http://www.acsm.org
• Stop Sports Injuries