FAQ

Can I see a physical therapist without a prescription or seeing a doctor first?

Yes. All 50 states now allow direct access for physical therapy. This means you can start physical therapy without having a prescription from your doctor. 

Some health insurance plans require an insurance referral to see a specialist, please contact your insurance carrier to check your policy.

 

What is your cancellation policy?

We understand that unforeseen circumstances may arise, making it necessary to cancel or reschedule your appointment. To provide the best service to all our patients, we have established the following cancellation policy:

 Notice Requirement: Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another patient in need.

How to Cancel:

•  During Office Hours: Call our office directly at 703-383-1616.
• Outside Office Hours: If you need to cancel or reschedule when our office is closed, please leave a detailed voicemail message including your name, appointment date and time, and the reason for cancellation.

Late Cancellations and No-Shows:

• If you cancel with less than 24 hours’ notice or fail to show up for your appointment, a cancellation fee of $90 may be applied.

• This fee is necessary to compensate for the time reserved for you that could have been allocated to another patient.

Exceptions: We understand that emergencies and unexpected situations occur. Please communicate any extenuating circumstances, and we will do our best to accommodate you.

 

What should I wear for my appointment?

Please wear comfortable, loose-fitting clothing that allows for easy movement and to allow the physical therapist access to the area of injury. For example, bring shorts for hip or knee treatments, and a t-shirt or tank top for shoulder treatments.

 

What should I bring with me to my first appointment?

Please make sure all online registration information is complete. Please bring your insurance card as well as any documentation provided to you from your doctors office if seen for an appointment.

 

How do I request Medical records?

Please see our forms page for information about requesting medical records.

 

What insurances do you take?

Please see our insurance page for information about accepted insurance providers, or our billing page for other insurance related questions.